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Delay Repay. Split tickets and operators

Musicman6

New Member
Joined
7 Sep 2026
Messages
1
Location
Exmouth
I'm confused. I traveled from Haywards Heath to Exmouth yesterday and was delayed approx 33 minutes.
The delay started at Haywards Heath where the train from Brighton was delayed by 15 minutes.
14.01 to 14.17
The increased so that I arrived at Farringdon at 17.13
The Elizabeth line was also delayed also so i missed my 17.36 GWR from Paddington to Exeter. Caught the 18.06 instead and eventually arrived Exmouth at 21.21 some 33 mins late.

So do I claim my 33 mins from Thameslink. Is this complicated by having multiple split tickets?
Thameslink also want me to claim for each leg. What does a leg mean in this context?

Thanks!
 
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Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,602
Location
UK
Fill in the Delay Repay form by specifying that you travelled from Haywards Heath to Exmouth, and give them the details of your planned itinerary. Attach details of all of the tickets you used. I'm not sure what you mean by claiming for each leg - you should just specify the overall journey you made.
 

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