Delay Repay query

[The exile]

Just a query about responsibility and different delay repay thresholds.
Arrived at Bristol Parkway (heading for Bath) when the next scheduled train was the 15.59. That should have enabled me to catch the 16.22 Portsmouth from Temple Meads, arriving in Bath at 16.34. However, the 15.59 was delayed, so the first train was the 16.17. The first onward train from Temple Meads (16.47) and the London delayed by 2 minutes so the arrival time at Bath was 17.13 (29 minutes late). As I understand it, as the 15.59 is XC I would have to put a claim in through them - however, their DR threshold is 30 minutes whereas GWR’s is 15. I know the claim would be for chicken-feed anyway, but can it really be right that on a shared route like this your eligibility is determined by who happens to operate the first in a sequence of trains?

 

[Watershed]

The Delay Repay rules and thresholds are based on the operator(s) you planned to travel with. So yes, there would be no eligibility for Delay Repay in this situation.

Whilst it's certainly frustrating that LNER and XC remain on a 30 minute threshold for DR I would expect, based on previous rumours, that the entire industry will be 'downgraded' to that threshold. It is a quick and easy way of reducing industry costs at a point when these are under pressure.

 

[The exile]

The Delay Repay rules and thresholds are based on the operator(s) you planned to travel with. So yes, there would be no eligibility for Delay Repay in this situation.

Whilst it's certainly frustrating that LNER and XC remain on a 30 minute threshold for DR I would expect, based on previous rumours, that the entire industry will be 'downgraded' to that threshold. It is a quick and easy way of reducing industry costs at a point when these are under pressure.

As I said, I’m not that worried, and tbh, I think the lowest threshold should be 30 minutes, but it seems ridiculous that if so turn up at Bristol Parkway at 15.47 and am subsequently delayed by 15 minutes, I get money back, but if I turn up at 15.49 and get delayed by 29 minutes I get nothing for the same journey on the same ticket - yet if the comparable thing happened in the other direction too , I’d be eligible on both as the first leg is always GWR. Ah well!

 

[Sasomida]

If your scheduled arrival in Bath was 16:34 and your actual arrival was 17:13, that appears to be a 39 minute delay not a 29 minute delay, which is over the 30-minute threshold.

 

[The exile]

If your scheduled arrival in Bath was 16:34 and your actual arrival was 17:13, that appears to be a 39 minute delay not a 29 minute delay, which is over the 30-minute threshold.

So it was - maths at the bus stop was never my strong point. Thanks for pointing that out.