Delay repay query on Southern

[PinnerMet]

Hi everyone, I'm not sure what to do on a delay repay claim on a recent journey from London to Barnham.

Last Thursday 20/08 Victoria to Barnham trains through the Arun Valley weren't running and our service, the 1133 Victoria - Portsmouth Harbour was diverted via Hove and ran fast to Barnham rather than splitting at Horsham.

I was using the return portion of a paper off-peak return Arundel-Victoria and an E-ticket anytime single from Arundel to Barnham.

The train arrived 15 late into Barnham so my actual delay was minimal.

If I followed my valid itinerary (?) I'd have been over 2 hours late I believe looking at RTT as no train called at Arundel for hours.

What delay repay am I entitled to, and what should I receive?

I think I should receive a 15min claim for the whole journey but how would I get that exactly?

Thanks

 

[Watershed]

Simply claim Delay Repay based on your actual delay, specifying the tickets you held.

 

[Haywain]

If I followed my valid itinerary (?) I'd have been over 2 hours late I believe looking at RTT as no train called at Arundel for hours.

That is entirely theoretical as you didn't follow the booked itinerary and didn't arrive over 2 hours late.

I was using the return portion of a paper off-peak return Arundel-Victoria and an E-ticket anytime single from Arundel to Barnham.

The train arrived 15 late into Barnham so my actual delay was minimal.

As you held tickets that required you to travel on a train that called at Arundel, according to your planned itinerary, your scheduled arrival at Barnham was at 13:13, so you were only delayed by a couple of minutes. You will not have a valid claim.

 

[PinnerMet]

Ooh it didn't occur to me that I was basing the 15 minutes off the non-stop portion rather than the stopper's timetable so my arrival was only 1 minute late in fact. Thanks