Delay repay query 30/7/25

[MatthewE707]

I’m not sure if this is a valid claim. If it isn’t, I can assure you I will not make a claim - I don’t wish to take money from the TOCs which I don’t deserve.

I was travelling today from Crewe to Liverpool Central, on an off peak Crewe to Liverpool Stations single. I was intending to travel on the 1426 Avanti service, which was cancelled. Instead I caught the 1432 LNR, which was 12 mins late at Crewe, and was terminated at Liverpool South Parkway. I looked at Trainpal, which offered me the same ticket I held for an itinerary involving a change onto Merseyrail at South Parkway, so I did this instead of changing at Lime Street, arriving at Liverpool Central 34 minutes late. I now doubt that was a valid journey as the ticket barrier at South Parkway rejected my ticket (and I was waved through by the member of staff who did not check my ticket)

If this claim is valid, should I claim from Avanti, who cancelled the original train, or LNR, whose train was delayed (if that train had been on time I would have been only 10 minutes late)

 

[jfollows]

Crewe to Liverpool is valid via South Parkway & thence to Central, map CV at https://rgpp.iblocks.co.uk/maps
Claim is from Avanti based on actual arrival versus original scheduled arrival via Lime Street (15:20 I think with 10 minutes between trains at Lime Street). You presumably arrived at Central at 15:54 on 2O40.

 

[MatthewE707]

Yes, those times are correct. Thank you!

 

[Belperpete]

When you submit a DR claim, you submit your intended itinerary, and how much you were delayed in getting to your destination. You do not submit any details of how you actually got to your destination. As long as your ticket was valid for your intended journey is all that matters. The TOC will calculate how long they think you would have been delayed by, using actual train times taking a valid itinerary and with valid connections, to decide if your claim is valid. So whether you actually used a valid route is irrelevant from the point of view of the DR claim.

You submit your claim to the first TOC that substantially delayed you. In this case, you claim from Avanti, as their train being cancelled was what first disrupted your itinerary. Any subsequent delays that you may have incurred on other TOCs as a result of this first disruption may affect how much compensation you are entitled to, but are irrelevant from the point of view of which TOC you claim from.