Delay repay on RailSail (Stena Belfast-Cairnryan)

[Gaelan]

A friend of mine is traveling today from Belfast to Scotland on RailSail from Belfast to Cairnryan. The 11:30 sailing was delayed, ultimately boarding at ~13:50 and underway at ~14:30. As such, she'll be at least 2 hours late to her destination station. The Stena website doesn't give a reason for the Belfast to Cairnryan issues, but the delays/cancellations in the opposite direction are described as "technical issues", so I assume that's the case here as well.

Assuming for now the coach+rail part of the journey operates on time, I assume she'll be eligible for delay compensation from Stena, but not Delay Repay under ScotRail's (far more generous) terms?

 

[Y Ddraig Coch]

I don't think Stena or Irish Ferries are involved in delay repay, so unless its a train that makes your friend late I think they will be out of luck sadly.

 

[Gaelan]

I don't think Stena or Irish Ferries are involved in delay repay, so unless its a train that makes your friend late I think they will be out of luck sadly.

Sorry, I should have said delay compensation, not Delay Repay per se - Stena does offer delay compensation in their terms and conditions, but the terms are rather less generous (for journeys of this length, 25% 1 hour, 50% 2 hour, a laundry list of reasons that aren't their fault).