What the situation with Delay Repay in London when you have used contactless to touch in and out, not a booked ticket, to connect to your train out of London. Fortunately I managed to make my train with some creativity despite virtually all the trains into London Bridge being cancelled. But just wondering does TfL do delay repay if I had missed my ownward train?
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Delay repay in London?
- Thread starter TonyR
- Start date
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R
RailUK Forums
Basically no they don't. You are limited to a refund of the contactless fare.
But if I had bought a train ticket rather than used contactless they would have been responsible for the whole journeyBasically no they don't. You are limited to a refund of the contactless fare.
No, not if it's TfL. They have their own Conditions of Travel and aren't subject to the NRCoT as they are not National Rail.
SaltAndVinegar
Member
If you travelled on a national rail service and left at least the minimum connection time for changes, you’re protected even if you paid contactless.
Delay Repay websites will ask if you used multiple tickets, to which you specify yes then can give details of your contactless payment and the ticket for your onward journey.
Take for example this from GWR:
If the ToC that delays your journey doesn’t have a facility to claim for a contactless payment in their delay repay process, you will need to contact their customer service.
Note London Overground and Elizabeth line journeys can form part of delay repay compensation. But if your first delay was caused by them, the industry standard arrangements apply - only 50% at 60 mins.
Delay Repay websites will ask if you used multiple tickets, to which you specify yes then can give details of your contactless payment and the ticket for your onward journey.
Take for example this from GWR:
If the ToC that delays your journey doesn’t have a facility to claim for a contactless payment in their delay repay process, you will need to contact their customer service.
Note London Overground and Elizabeth line journeys can form part of delay repay compensation. But if your first delay was caused by them, the industry standard arrangements apply - only 50% at 60 mins.
But isn’t it just like e.g Trainsplit? If your train is late you claim of the TOC not the ticket seller? Can’t be right that the TOCs can evade their responsibilities by selling through TfL as their agent.
But your question was:
Does TfL do delay repay if I had missed my ownward train?
Here, are you not asking what happens if you travel on a TfL service? Where does ticket selling come into it?
The trains into London Bridge are National Rail, not TfL services. It’s just that in London they are all integrated into a TfL touch-in, touch-out PAYG system rather than pre-paid tickets.
That's different then and not what you asked. Your claim would be with the TOC, TfL have nothing to do with the claim if you didn't travel with them.
… and the answer is that (non-TfL) TOCs absolutely do have to pay DR if you paid with contactless. You can download a pdf statement from TfL that will show the journey made. TOCs with services to London will handle this daily with no issue, but those further away will reject it and make you appeal several times before they pay (but they will eventually).
Thanks for that helpful advice on how to do it.