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Customer Information Pledges?

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AngusH

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27 Oct 2012
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I notice a new web page talking about Customer Information Pledges.

Customer Information Pledges

Services This section describes the services that we provide for the public and for businesses Our services Learn more about the services we provide; please click on the relevant D
www.raildeliverygroup.com www.raildeliverygroup.com


I don't think I've seen this before?

It seems quite hopeful.

Edit

Some extracts (from different sections):

  • keep announcements to a minimum, so you can easily pick out important information
  • taking care of you - if the last train of the day is cancelled, we won’t leave you stranded
  • making it clear that if we tell you to travel on a different train, route or operator, there will be no extra charge and you don’t have to change your ticket even if it is for a specific train or operator
 
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