Adam Williams
Established Member
Very much a rant, but: How on earth can it take nearly 48 days to assess a Delay Repay claim?
Why does the industry persist in preventing retailers (or a central service) from paying out claims efficiently, and making passengers jump through these stupid hoops after they've been inconvenienced?
I've already submitted a (related) complaint about this journey, but that's had no response either. I suspect it'll ultimately all need to go to the Furniture & Home Improvement Ombudsman who I'm sure will simply parrot what they're told by the train operator [all their staff appear to be capable of doing].
It's wild to me how low some of the standards are amongst train operators when it comes to customer service.