Any thoughts on this one? Seems nice but could also open 'loopholes' for customers with cheaper tickets to travel on more expensive routes...like GX instead of Thameslink if it's cancelled etc?
The Department for Transport (DfT) has announced that, from Sunday (20 September), passengers whose trains are cancelled will be able to use other services free of charge.
DfT revealed that from Sunday 20 September, if a passenger’s train is cancelled they will be able to transfer to another service run by a different operator to complete their journey at no additional cost.
Customers holding a valid ticket will be able to travel on another participating operator’s train, departing within two hours before or after their original cancelled service, using a direct or reasonable alternative route. Passengers will need to show their original ticket to customer support staff on their new service as proof of purchase, with no requirement to download a new ticket.
Cross-operator ticket acceptance is already in place across all publicly owned operators but from Sunday 20 September, this expands to include CrossCountry, GWR and Avanti West Coast and Chiltern Railways, bringing operators running key intercity routes across the UK into the scheme.
Following the expansion, the following operators will be taking part in the scheme. East Midlands Railway will join the scheme at a later date:
• c2c
• Gatwick Express
• Greater Anglia
• Great Northern
• LNER
• London Northwestern Railway
• Northern
• Southeastern
• Southern
• Thameslink
• South Western Railway
• Transpennine Express
• West Midlands Railway
• Avanti West Coast (new)
• Chiltern Railways (new)
• CrossCountry (new)
• Great Western Railway (new)
The Department for Transport (DfT) has announced that, from Sunday (20 September), passengers whose trains are cancelled will be able to use other services free of charge.
DfT revealed that from Sunday 20 September, if a passenger’s train is cancelled they will be able to transfer to another service run by a different operator to complete their journey at no additional cost.
Customers holding a valid ticket will be able to travel on another participating operator’s train, departing within two hours before or after their original cancelled service, using a direct or reasonable alternative route. Passengers will need to show their original ticket to customer support staff on their new service as proof of purchase, with no requirement to download a new ticket.
Cross-operator ticket acceptance is already in place across all publicly owned operators but from Sunday 20 September, this expands to include CrossCountry, GWR and Avanti West Coast and Chiltern Railways, bringing operators running key intercity routes across the UK into the scheme.
Following the expansion, the following operators will be taking part in the scheme. East Midlands Railway will join the scheme at a later date:
• c2c
• Gatwick Express
• Greater Anglia
• Great Northern
• LNER
• London Northwestern Railway
• Northern
• Southeastern
• Southern
• Thameslink
• South Western Railway
• Transpennine Express
• West Midlands Railway
• Avanti West Coast (new)
• Chiltern Railways (new)
• CrossCountry (new)
• Great Western Railway (new)
