Card Fraud

[HST Power]

The police rarely get involved these days. They've been trying hard to make it a bank problem, and given the bank will probably just refund you, it may not even be counted as a crime.

If you do lose money, are you entitled to a repayment from the Bank, or is there a long, messy procedure with lots of paperwork where you have to have done at least seventy different things in order to see five pence returned?

 

[jon0844]

I think it depends on how much of a fuss you make, or if you go to the local papers/Watchdog. It's amazing how quickly a problem is solved as a 'goodwill gesture' if you go down this route.

In fact, it may be the only way to get anything done as the banks will sit on their backsides for ages otherwise - insisting that their systems are 100% secure and unbreakable, even when scams are widely discussed and known about.

 

[GB]

Card fraud is very much a crime and is treated as such.

 

[jon0844]

Card fraud is indeed a serious crime, but that hasn't changed the fact that the police want you to go to your bank, not them.

http://www.thisislondon.co.uk/news/...victims-told-go-to-the-bank-not-the-police.do

I suspect the banks are actually quite happy with this too, as they can (and do) offer refunds and then sweep the problem under the carpet. This allows the industry to claim fraud is low.

To be fair, the police can't do that much in most situations anyway. Of course, if the industry chooses to work with the police itself, to carry out raids, that's different.

I work in the phone industry and every year the police do a few token raids on dodgy phone shops (and invite the press along) to capture headlines and show they're working hard to tackle crime. It's a drop in the ocean.