ALR compensation for delays

[bennorthyork]

I am currently doing a 7 day 1st class ALR. Not great timing I know with the snow. Anyway there have been delays and was wondering what compensation I should get. My plan was last night Euston to Aviemore then today Chieftain to Kings Cross which I am on now. The sleeper was 3 hours late so I changed at Carnoustie for the Chieftain which is 3 hours late and declassified. Any thoughts? Thanks

 

[yorkie]

Send off a claim and see.

It depends on how each TOC calculates it.

 

[rail-britain]

I claimed during 2009, for delays of between 30 minutes and cancellation en-route, all claims were accepted
Claims during adverse weather, not sure about that one

However keep a record then submit each journey for consideration

 

[ChrisTheRef]

rail-britain, what was the refund based on?

a standard walk up ticket for that leg of the journey?

 

[bennorthyork]

How do I go about claiming? Do I need to send my alr off to one train company at a time?

 

[MCR247]

photocopy it?

 

[ChrisTheRef]

How do I go about claiming? Do I need to send my alr off to one train company at a time?

I'd suggest photocopies. Include in the letter the fact that you're claiming for several delays and can't send everyone the same ticket.

When I did mine in February, the longest delay I had was 4 minutes!

 

[rail-britain]

rail-britain, what was the refund based on?
a standard walk up ticket for that leg of the journey?

Details can be found here :
http://www.rail-britain.co.uk/wordpress/?page_id=517

Do NOT send the original ticket
Instead take colour copies
On the claim form you will be asked for the ticket type, ticket number, and train used

Only Virgin Trains asked for a copy of the original ticket and seat reservation
This was for the journey on Monday 22 June
I was unable to supply a seat reservation, as this was my intended Class 90 service, but ended up being a Pendolino

The refunds were based on 50% of the First Class Return fare
This was confirmed for the journey on Friday 26 June

My claim for Sunday 21 June was a bit cheeky
I had reservations on the East Coast Edinburgh - Kings Cross
However, I travelled on the Cross Country HST between Edinburgh and Newcastle, then taking my seat on the following East Coast service at Newcastle
Both services were delayed, and both were accepted
Cross Country paid out based on Edinburgh - York and East Coast paid out based on Edinburgh - Peterborough

 

[142094]

What is the possibility of getting the whole cost of an ALR back in refunds (if of course a lot of trains were delayed)?

 

[rail-britain]

What is the possibility of getting the whole cost of an ALR back in refunds (if of course a lot of trains were delayed)?

Very possible, furthermore you could get back more than you paid
As you can see, the Inverness - Euston sleeper alone got me £114 back
The Edinburgh - Peterborough was £35.00 (and that was for under 60 minutes delay)
The Edinburgh - Aberdeen was £49.50 (I didn't travel on this service, swapping to the earlier FSR service, but had a reservation on the East Coast service I had to abandon)

 

[garnon]

Very possible, furthermore you could get back more than you paid
As you can see, the Inverness - Euston sleeper alone got me £114 back
The Edinburgh - Peterborough was £35.00 (and that was for under 60 minutes delay)
The Edinburgh - Aberdeen was £49.50 (I didn't travel on this service, swapping to the earlier FSR service, but had a reservation on the East Coast service I had to abandon)

I have seen at least one TOC cap the maximum refund to the pro-rata daily cost of the ticket (eg £650 divided by 7 = £93) but of course you may have multiple claims on a single day.

 

[yorkie]

What is the possibility of getting the whole cost of an ALR back in refunds (if of course a lot of trains were delayed)?

Based on what rail-britain has said (not just in this topic but previously) and based on what a certain regular FC ALR user with the initials T and C has told me, given that he has received greater than half the cost back on occasions that have not seen weather conditions anywhere near this bad, I'd say anyone doing an ALR this week, if they submitted claims for all their delays, would be highly likely to make a profit. Providing they did many journeys in Scotland, North East England where the weather is worst.

 

[142094]

Or of course they could find out where the delays were on some services on different TOCs and get more money that way...

 

[attics26]

they could even work it out while in a taxi supplied by a toc...