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Warwick Parkway is not owned by M40 Trains Limited or Chiltern Railway. The freeholder of the platforms and part of the station building is Network Rail, while the freeholder of the rest of the building and the car park is Warwickshire County Council. M40 Trains Limited have a lease for both of...

It doesn't appear so, but they say they will publish "information and data" relating to complaints in due course.

They adjudicate complaints based on the evidence and arguments that have been put forward. It's up to the customer to clearly put their case and state the basis for any claim.

Claiming compensation for an alleged breach of the Conditions of Travel is not the same as claiming delay repay compensation. Northern's passenger charter details their delay repay arrangements and says "We are currently not in a position to offer Delay Repay compensation for multi-modal...

In this case there are two different contracts - one with ATOC Ltd in relation to the railcard and another with Serco Caledonian Sleepers Limited for the train ticket. If the 26-30 railcard website is indeed not warning customers that there is no discount available on Caledonian Sleeper...

2020 is unfortunately a tad optimistic for Skelmersdale - from the press release of 18 September 2017: "Should a strong business case for [a new station at Headbolt Lane in Knowsley and a new railway branch line to Skelmersdale town centre] be developed and appropriate funding– currently...

If they have, the appeal hasn't been registered yet (according to the Vale of White Horse District Council website and Planning Inspectorate website).

National Rail Enquiries says the Annual Gold Card discount is only available on Plusbus tickets in the Network Railcard area, which Telford is outside of. BRfares also shows no fares available for a Telford Plusbus with Annual Gold Card.

Well if you're reading the sign you're in London already so... In any case, you'd be reading the sign at Paddington tube station, which is what's meant by "this station".

What's badly communicated?

Any suggestions for storing paper roll tickets (PRTs) please? In particular, how do people protect the tickets so that they don't fade? Some of mine are barely a year old and yet the ink on them is already noticeably faint. PRT ticket by ji459 posted 22 Nov 2018 at 12:37

An off-peak day single from Cam & Dursley to Yate costing £5.10 dated 7 November 2017 and printed on a paper roll ticket

He made a "mistake" yet it's Trainline's fault? Makes sense

I agree. The TSA is there to make sure TOCs act fairly vis-a-vis each other - from recital (B): "This Agreement is being entered into to set out various arrangements between the Operators relating to the carriage of passengers and the retailing of tickets". It doesn't confer any...

Like about 99% of the discussions on here :lol:

I've never had a problem in the past with taking an earlier or later connecting train, however the ticket re-design (printing connecting services on advance tickets) has arguably taken away that flexibility: Under condition 13.1 of the Conditions of Travel, "Some Tickets, particularly advance...

It would not surprise me at all if it were the politicians at "West Midlands Rail" who insisted on having a specific brand for the services in their area - West Midlands Railway

Why would you say TPE appear to be ignoring it? The tweet you linked to says they are in the process of putting a fix in place.

Are you sure there was a referendum?