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Hi Barry, Thank you so much for that. My husband has just found his receipt for the weekly Travelcard and we will send that to Southern as you suggest. I feel we have been mislead by the staff at the local ticket office who said we had to claim our money back from TFL. Also, in the meantime...

Hi Barry, Where do you suggest I get a printout of Oyster? The Online account only shows PayAsYouGo journey histories and top-ups - not even when the season ticket was loaded on. On one day (29 November) he purchased both a weekly Travelcard and PAYG credit and only the PAYG credit shows on...

I am in Caterham. Maybe the Oyster card has always been valid there but the Card readers and Pay As You Go facility only turned up in January. Without PAYG there wasn't much incentive to have your Travelcard Season on Oyster. Anyway, I have read everything possible and even spoke to Southern...

The person at Southern said that we could not have a refund (despite there being no service for 4 days) because our ticket was not bought from them but from Transport for London. Transport for London say they don't give refunds for snow. If we had bought our ticket from Southern we would...

I used the term "delays" because TFL say on their website that they will not compensate for rail delays - there is no mention of complete suspension of service! And it does hurt to speak to TFL - I just got off the phone with a stroppy girl who said "they do not give refunds for snow". I...

I live in North Surrey and earlier this year our train station went onto the TFL Oyster Card network as it is in Zone 6. We thought this was very convenient and my husband started to buy his season ticket Travelcard online and loading it onto his Oyster Card. However, on 30 November he had...