Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
I have now been able to request a refund from Trainline and CC Trains.
It has now been accepted.
Should have been travelling today.
First Class return for two Exeter-Edinburgh.
Thats only for travel today/tomorrow.I should be travelling on Thursday but CC via Train line say they will contact me to explain the process but do not say when.
Email from Trainline.
If your Advance Single ticket is valid for travel from 7am on Monday 23rd March onwards and you're due to travel within the next three days, please complete our online claim form.
• If your ticket is valid for travel from Thursday 26th March onwards, we'll contact you...
Just read the press release again and it states if I am travelling on the 26th They will contact me directly to explain the process.So I am still none the wiser.
I have tickets for Exeter to Edinburgh on Thursday.
Return the following Wednesday.
Now I know I am not the brightest but I have filled in and submitted what I think is the refund form
I am then informed it could be up to 28 days before I will know if I even qualify for a refund.Which will be...
Cross Country Trains have issued a reduced timetable today but my train on Thursday is still running.
Would I get a refund if the govt. orders a complete lockdown or has the train company got small print somewhere to prevent it ?
Just my luck.Booked Advanced Tickets from Exeter to Edinburgh for next Thursday.Never travelled First Class before so treated ourselves.I am assuming the only way we will get a refund is if the train is cancelled ?Booked on Cross Country Trains through Trainline.
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.