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Hi, I wanted an apology and the gesture, to say, 'Yes, we (Northern Railway) were in the wrong, and as a sign of good faith (and we want to keep your custom for the future) we would like to give you a refund of £7.20 for that one days' travel - we got it wrong!'. The stress and anxiety I went...

Thanks for everyone's constructive comments. Just to answer some of them: I agree its unusual behaviour, because I'm standing up for ordinary people against Rail companies who rip off customers every year with ticket increases, whilst giving a sub-standard service. I agree, this is supposed...

Thought people may want to checkout Arriva's Northern Railway attitude to customer relations, its an interesting read... URL at: https://www.marklynch.com/northern-railway-scrooge-you-to-customer-with-1-refund-cheque/