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A few people on that thread, while not condoning the abruptness of the employee and the lack of information that may have contributed to the situation, do not believe the wheelchair user is telling the whole truth about what happened, and has handled things badly. They're not basing that...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.