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Just to confirm the appeal has been accepted. Thanks all for your help, must have just been a computer error.

Thank you for your reply. I definitely only got emailed one new barcode; for the amended outbound leg. The app showed a return journey with one ticket within it cancelled and the other one active, with a new single journey issued for the outbound. I checked the reference numbers, and the app...

Not sure what I’ve done wrong here, if anything! Travelled Motherwell - Warrington Bank Quay and back over the weekend, both journeys were delayed by more than 15 minutes. Outbound claim was approved with no issues but the return was refused on the grounds that ‘Our records indicate that the...

Sorry to bump this thread but this has turned into a whole saga. Any advice for getting this resolved would be much appreciated. Please see my email of complaint below:

Thank you, that was easy! I suspected I might be over complicating it, just wanted to double check.

I got caught up in Friday’s WCML signalling issues and was delayed by well over the two hour threshold but my combination of tickets complicates things slightly. Looking for some advice on what I should claim for. Details below: I had a Motherwell to Stoke off peak return ticket. However due...

Thank you all for your help. So many options! Not travelling this weekend this thankfully so no issues with engineering works. Does the following sound sensible? Friday: Peterborough to East Croydon advanced single £11.95 Saturday: Apply for an Oyster and get the 16-25 discount applied to...

Hello everyone. Was hoping for a bit of advice regarding this journey. I'll be departing on Friday evening, coming back Sunday. I'd like to go direct via Thameslink on the outbound leg. However, I'd like to start my start my return journey from Central London on Sunday, not Croydon. Am I...