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Many thanks for all the helpful comments. Here is the wording in the letter "I have carefully read through your e-mail, alongside your evidence, and on this occasion, I am more than happy to close this case, without taking any further action and issue you with a warning only. Making sure this...

Thank you very much Bearclaw that is very helpful. Definitely not a minor. He's 21. 6.1.2 would apply as there was a notice on the ticket vending machine. As a matter of principle we are determined to get this warning removed.

Thanks for the comments so far. Yes we will be taking it as far as necessary to get the "warning" removed. Point taken about trainline. Excuse the ignorance but what does TOC mean ?

Here is a summary of the events. My son planned to travel at 0900 on Sunday from Totnes to London I booked & paid for a ticket for him on trainline.com The funds were debited from my card and I received the booking code to collect the ticket at one of the ticket machines I took him to the...