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    Arriva Trains Wales guard told me using the virgin trains app invalidated my ticket.

    Hi all. I've contacted TFW about what happened and they responded with a pretty generic "we are sorry that the guard did this, we will make sure all guards are trained properly about ticket acceptance" At least they're now aware of what's happened, it is simply not good enough to be misleading...
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    Arriva Trains Wales guard told me using the virgin trains app invalidated my ticket.

    No, he didn't have a scanner. He just looked at my phone
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    Arriva Trains Wales guard told me using the virgin trains app invalidated my ticket.

    Oops. yes .I still call them Arriva Wales. Always forgetting they changed hands
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    Arriva Trains Wales guard told me using the virgin trains app invalidated my ticket.

    Yes. I'll do that. He was pretty rude too even though i have him full control of my phone to prove my ticket was valid. He made it seem like he was doing me a favour by letting me travel
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    Arriva Trains Wales guard told me using the virgin trains app invalidated my ticket.

    I was on a Arriva trains Wales today, i had already purchsed my single ticket to Cardiff from my home station using the Virgin trains app. The reason i bought my ticket using the virgin app is solely because i prefer the colour scheme and layout of it, compared to any other train apps. When...

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