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  1. M

    Delay Repay with Virgin / when is a return journey not a return journey

    I made it to London eventually when the line reopened after waiting for hours at Milton Keynes!
  2. M

    Delay Repay with Virgin / when is a return journey not a return journey

    The conditions on the off peak return portion had this written: "REFUNDS This ticket is only valid as part of a return journey. If the other portion of the return journey is cancelled, this ticket(Off-Peak Single (Online)) must be cancelled at the same time A GBP 10.00 administration fee will...
  3. M

    Delay Repay with Virgin / when is a return journey not a return journey

    The tickets I bought are tied to each other though. You couldn't buy them independently. If seeking a refund, for example, they both had to be surrendered unused I think. Surely this necessarily makes them a pair?
  4. M

    Delay Repay with Virgin / when is a return journey not a return journey

    I think my point is that they are playing with words. "This ticket can only be bought as part of a return journey" seems clear to me I booked a return journey. If it is only a return ticket itself that gives a certain type of refund, does it need 'return' written on the ticket itself? What...
  5. M

    Delay Repay with Virgin / when is a return journey not a return journey

    It seems topical to post today given the media reports today saying people are not claiming when trains are late... I travelled with Virgin Trains on 15th June 2019 from Wilmslow to Euston. The train, along with all others, was stopped at Milton Keynes and we all had to get off and we spent...

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