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Apologies for nor replying sooner. I was trying to find out the information requested and my daughter is on a Uni course in London. We have not yet had the original ticket returned. After finding this forum we realised that the ticket was not going to be returned quickly so my daughter paid for...

Received an email today to say that we will not be reimbursed for any cost involved with retaining season ticket. Could anyone advise on what to do next. We paid the ‘fine’ already. Thank you

Used the online payment system they helpfully supplied.

Thanks for all your help. We heard from TIL on the 22nd Feb. They asked for mitigation but received a letter today which said no valid ticket was presented when asked. First offence so £84.90 in admin or proceed to Magistrates. As you all explained she did break T and Cs so will pay :( Now to...

Thank you ForTheLoveOf, Clip and gray1404 for all your info and help. As you say Clip, she clicked at carried on-teenagers who know everything!

Hi, Yes it does-that the ticket can only be used in conjunction with a photocard. So have they taken the ticket because it's invalid or because it maybe fraudulent-eg stolen?

Hi, It was a Adult West Midlands Travel Card which she bought online. She is 18 and just started working so need to travel from home to Birmingham. It was for the year and we got the zone 1-5 anytime-it started mid October and was in daily use from that time. I believe she agreed to the terms...

Hi, Very new to this so forgive me. My daughter was issued with a travel card for the year (train and bus) on 10th Oct 2018-This was sent through the post and was the first time she (or we) have used a travel card. She used it from that date with no problem on both the bus and rail network. On...