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Apologies for delayed response - thank you very much for all the replies especially @ForTheLoveOf for your detailed response! Your guidance has really helped and reassured me. I will try contacting the company to find out about their overcrowding policy and also check the first class signage as...

I have just received a letter relating to an incident from 4 months ago stating that they intend to take my case to magistrates court and I have two weeks to respond to their letter stating what happened from my point of view. I was on a train from Clapham Junction to Victoria (8 minute...