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Yes I think you could have paid by cash as the rest of the screen was lit up, only the collect prepaid tickets section wasn't!

Yes the collect pre paid tickets button wasn't lit up and reacting when I tried to press it. I tried putting my card in to see if that did anything but it wouldn't go into the machine properly that's when I noticed the word 'offline'. If only I had taken a photo. I just thought if I explained to...

Looks like I will have to pay it then. I tried to get proof from East Midlands Trains that the machine was 'offline' as it said in the credit card window. They said there were no reported faults that day but it's possible there could have been 'a network server blip'. I guess that's not enough...

I purchased my ticket online 8 days before my journey. I tried to collect my ticket from Stamford Station 15 mins before the journey to Birmingham New St (a Cross Country service). Unfortunately the machine was offline at the time so I was unable to print the ticket. The station is also unmanned...