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Hi everyone, just thought I’d let you know that TIL accepted the out of court settlement. I received a letter yesterday which said they would accept £69.60. I’m so happy with the result and I’ve definitely learnt not to attempt to buy at the destination station. Just want to thank you all for...

Hi guys, thanks for all your help. If anyone is interested, I have sent a reply to the letter (by post and email) which explained my side of the story and offered my apologies. Hopefully, this will resolve the matter and there will be no need to involve the Court. I will let you know what...

Thanks all for your help, I’m hoping to send the letter either today or tomorrow and scan a copy to them. Would it be worthwhile to include photocopies of my previous tickets?

Would it be worthwhile to call TIL to discuss the possibility of settling outside of court before I send my letter? Or should I just respond in writing initially?

Hi Toast, glad to hear you had such success. Did you outline what happened in your letter to the company or just apologise for what happened? I’m in the middle of writing mine. Thanks

Hi NajaB, thanks for the reply. Are there any particular parts that you recommend should be shortened?

Sorry to be an absolute pain, but Could anyone get back to me on this as I would like to send it by the end of the week. Cheers

Hi, I have drafted the letter below. I would be grateful if any experts or senior members of the forum could provide some critique on it. Again, I understand that I am in the wrong and just want some constructive feedback as to whether it is apologetic enough. Dear Sirs I write further to...

If I was to draft a letter of response, would someone be willing review it. I’m very conscious Over the possibility that it may go to court. Thanks

Thanks all for your help. Does anyone know if Arriva are more likely to opt for an“out of court settlements” or will they prosecute where there was a genuine mistake?

Hi, thanks for the reply. There was no event on in Cardiff Central, it was simply that I was running late and the train was already in the station. You are right in saying that there is a ticket office, but this is on the other platform. My full intention was to purchase from the conductor or...

Hi, I’m looking for some advice on the following incident. I was recently travelling from Porth to Cardiff Central. I normally buy a ticket from the machine, but on arrival to the station the train was already there. So to avoid missing my train I jumped on with the intention of purchasing a...