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These snippets seem to sum up well the arrogance of the operator and quite frankly the short comings with their approach to corporate communications.

Some of the Northern staff have been really useful and empathetic. Many haven't in all honesty but that goes with any industry. it has been clear that many have been cut adrift with little to no support. Maybe you should have tried telling her it's no worse than it's ever been; reassure her...

Believe me I empathise; I use that line. Or I used to until very recently

Apologies I was being sardonic. I share your views 100%. However some of the quotes on this forum this week include the following crackers:

Please be reassured some forum members are experiencing near to normal service levels

As non Industry expert can anyone tell me whether this is the minor inconvenience and near to normal service previously mentioned, that I should just expect as a paying passenger? The top two lines are the ones I use.

I think when you have have Northern's MD launching an independent review saying there is urgent work to be done and Grayling using the narrative of the failed Rail Industry, we can assume the average customer isn't having a great experience at the moment. Or would you expect that level of...

- 254 fully cancelled services; - 146 partially cancelled services - 84 reduced carriages - People fainting on their way into work due to over crowding - This nightmare at Victoria Is it just a matter of time until we see some serious injury or worse due to overcrowding on trains and...

For those who seem to go to lengths to pass off the current situation as unavoidable and inconvenient at worst, these tales of woe may give a better insight to the passenger 'experience' https://www.manchestereveningnews.co.uk/news/greater-manchester-news/took-four-hours-home-chaotic-14689108

I honestly don't think people would care about the branding if the performance was anything near what it is supposed to be.

I have submitted 14 requests over a 4 / 5 week period, before deciding to start driving to work. I am yet to receive a single payment as yet. This is a marked increase on time taken. i have had one come back with a spurious reason for rejection, which i raised as an official complaint and...

I feel bad that your managers have to sully themselves a few days a month outside their gilded offices; and you receive anger for routinely failing to deliver a service you have charged for but as someone directly affected by these issues I would say it is a lot more than inconvenient and...

Great start to today 2J40 0605 Preston to Manchester Victoria Northern service This service was cancelled throughout due to an issue with the train crew (TG). 2J41 0650 Preston to Manchester Victoria Northern service This service was cancelled throughout due to an issue with the train crew (TG).

That's interesting to hear. As people close to the industry would you have expected cancellations to the scale as seen recently? As a retail customer and despite having a season ticket, I have taken to driving into Manchester for work as the level of certainty is so much I have no confidence...

Possibly true^^^ One conductor told me what he thought was causing the issues and it wasn't driver training. Although as a disgruntled employee he could have an axe to grind

As someone using this service through Manchester i can confirm there is some fundamental issue ongoing for at least two weeks. At one point yesterday there was 26 cancelled services all due to a lack of rail drivers / staff as listed on their website. Pretty much every single train operated...