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Oh I do, I am a frequent emailer in if I see positive staff actions on the transport network!

I have a colleague who just will not stand for it. On trains or buses if someone is playing loud music she will challenge them. Most of the younger staff were aghast at this, "what if they have a knife" was the common question. Older colleague did not care, thinks standards should be...

I'd debate that. The Northern Delay Repay page says they compensate people or are 15 mins or more later than they should have been because a train was delayed or cancelled. In this case I was 24 hours later than I should have been because of the cancellations. "Our Delay Repay scheme provides...

Sorry to clarify this was the return portion of an open return, I did travel but the next day.

Morning all, Having a slightly odd delay repay issue with Northern. A mate and I were set to travel on Sunday, 22 Dec 2024 but our journey was impossible because of the storms. The journey should have been Poulton-Preston 10:28-10:44 but that service was cancelled and so was the one after it...

Seen several stories like this where "key workers" have been turned away from railway stations by private security guards. https://twitter.com/LynseyRicketts/status/1243995171450236928 In this case someone is turned away at Bradford, and Northern end up saying: I am not suggesting national...

About a year ago I was at Streatham station, my train was delayed and I always wait at the far end of the platform (near to the Samaritans signs which I noticed for the first time that day). I was happily listening to music and my headphones ran out of charge so I got a tad annoyed, and then...

I have cut much of your sarcasm from the reply, I did explain to the RPI, as I said in my initial post you can see quite clearly that I said "When he reached me I asked to see his ID, he then asked why I wanted to see it and I stated that as I was using my bank card I wanted to check his...

Thank you RJ, simply all I wanted was to know this chap was an RPI. While I understand using a bank card instead of an Oyster (and in this case it is just one less thing for me to misplace, and it is easier for me to track spending) attracts risk, I think this is probably easier for the railway...

What possible other need would I have? Nobody else asked the RPI for ID, I assume they were satisfied with his authenticity. No, the uniform was not good enough. I have no desire for some rogue to go about scanning my bank card, hence why I asked for ID, which I I did obtain, he showed me his...

I do tend to agree with you. I interviewed the head of commercial banking or a large international bank group today (after the rude RPI), and their advice was not to provide card details to anyone unless they were willing to prove they needed them. I did not think my request was unreasonable...

I actually work in radio...

The photo marched, the metal badge was from Thameslink, that was enough for me...

I have a whole range of cameras in my bag...

Yep, it's a shame. I believe that people in these kind of roles should be willing to do anything they can to aid customers, not behave like a child. I frequently have to show my ID for things and do it happily

I was happy with his ID to the extent that I believe he works for the railway.

Oh yes, whenever I get CCTV from the Met or BTP it's always very poor quality. Sound rarely comes into it. If this ever happens again I'll just audio record it I'm happy for the RPI to say whatever he wants to say. It simply boils down to the fact the chap was rude and didn't want to show his ID.

I would assume Bylaw 17 or 18 are the ones being enforced here. I do not think he committed an offence, I did not say he committed an offence, however if he had not provided ID then he would have. Yes there were witnesses, it was a train in London.. I can only hope there was CCTV too.

Sadly he showed it so fast I didn't get any details from it, however I cannot imagine they have many RPIs working on that route, I have never seen one before. I fear this will be the case. However I will just carry on ranting about them.

Good day, I was wondering if one of you railway experts could advise me. I am currently writing a complaint to Thameslink about the behaviour of one of their revenue protection staff this morning. This morning I was on the 0716 from Streatham to London Blackfriars. Just before we arrived at...