Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
I don't think it's fair to blame the individual concerned. If training at ex-Silverlink stations is anything like the training that was doled out at CT, it will be the astonishingly crap training that is to blame. You can't expect an individual to do well if they're not even given a decent basic...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.