Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
Sorry@najaB slightly irrelevant to my situation, but you got me curious about how it works. So even if I have paid, new evidence comes to light afterwards, they can still cancel the penalty fare and prosecute instead? What do you mean by a much more serious offence? As in not having a ticket at...
Sorry @najaB - I am afraid you have lost me there, does that mean even if the ticket's original price was below £12, using a railcard at the time would make the ticket £12? This term/condition in the railcard is very confusing.
Thanks for the advice - the weird thing is that the inspector who issued it did not even complete the form properly. He didn't put anything in the reason for issuing, got my details and the due date wrong too. The customer service was very bad! You are correct, I feel that my grounds to appeal...
Thanks for explaining further. You guys have been great help! I did not know that penalty fares are for unintentional mistakes, how silly of me to have ended up in a situation where I am penalised for these mistakes. It is a shame to hear that train companies are allowed to charge people for not...
Thanks for the advices. I think if I do appeal, they pause the 21 days deadline until the outcome comes out. Still worried that I will be prosecuted and end up with an even bigger sum to pay if the appeal falls through though :'(. I think I need some help deciding whether appealing is the best...
Thanks for the advice and taking your time to look into this. So do you think it's worth appealing at all? Is it likely that if the first stage of appeal falls through, it will end up in court? The train companies earn a nice sum from the penalty fare by charging people who unknowingly made a...
Thanks for the advice - it is my fault for not activating the ticket, thought it's okay not to until I actually need it to use at the gates. Never thought it will get me a penalty fare when I did buy a ticket :'(. Think I will only challenge and appeal it by asking for their discretion and try...
Noted, thank you for the heads up :D. I will let them know first, if they object and still can't provide an email address, then maybe I do have to submit a Freedom of Information request. Do you guys think that's too far a step to take?
Thank you for the detailed help Yorkie! I do mean a Penalty Fare when I said fine, sorry for not being very clear.
I believe I saw the law's original intention in DfT report when they renewed the penalty fare appeal process/the rules, but don't think it is in the actual legislation, rules or...
Thanks for helping Gareth. I saw the £12 minimum fare rule too when I did some research after. Definitely wasn't aware of it before this happened. I completely admit that I only have myself to blame but all the factors considered, it just doesn't feel right not to appeal. Also don't want to make...
Hi everyone,
I am new and registered because other threads are well-answered. I have been asking around for a while but no one seem to be able to help, this is my last resort. Please help if you can :'(
I took the bus to work which stops near a train station then took train for one stop...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.