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Dear All Thank you for your help. Today, having pursued my claim since the end of August, I received a letter of apology, and two £25 vouchers. Although broadly satisfied with the amount of money, I cannot help but wonder if the claim process is deliberatively lengthy and obstructive (ie ask...

Thanks all. I assume that signal failures are not considered to be, "... outside the control of the industry"?

Blimey! Wow! Thank you very much. I will use the information you've very kindly provided to reinforce my case. Is there an offical source I can quote for the info you've given me, please (eg how would I have found out that the service was cancleed at Bristol TM)? Thanks again.

In the end I walked from Portsmouth and Southsea station because I was late. I can't remeber now, but I think I did this because the (Southern?) train I caught from Southampton was running late (my meeting venue was near the Harbour station, and so I wouldn't have got off at P & S/sea if the...

It was Portsmouth Harbour station. Regards, and thanks ...

Dear All Thank you. My journey was actually on 31 August, 2017 (my mistake). I was due to catch the 0933 GWR service to Portsmouth Harbour. Although the emails I've had from GWR in realtion to my claim refer to the train being 21' late (ie, by defintion, not cancelled), I'm 99.99% certain...

Thank you. I will try and check the service details to see if the train's status was changed from Cancelled to Delayed after I had transferred to the alternative service.

Thank you Haywain. The only information given was on the Salisbury station arrivals/departures screens. Is the information displayed the responsibility of SWR? As the "train cancelled" information related to a GWR train stuck somewhere near Bath, I would have thought that the info would come...

I wonder if anyone can help, please? In September, 2017, I travelled from Sherborne, Dorset, to Portsmouth. I bought my ticket, a standard off-peak day return (senior rail card), at Sherborne station (South Western Railway). I had to change at Salisbury, my intention being to catch the...