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  1. Chirality

    Ticket didn't fall out of the machine

    Sorry for any confusion. I booked the tickets on the 21st November and chose the self-service option (next time I'll print them at home or use e-tickets) and went to collect them yesterday. I think it was the booking office on the southbound side (platform 1), next to the Station Approach (up...
  2. Chirality

    Ticket didn't fall out of the machine

    Thanks for the help - is there any way I can show this quote of The Manual to the staff at the station tomorrow morning? Or do I just have to hope for the best?
  3. Chirality

    Ticket didn't fall out of the machine

    Hi, I have a journey from Durham to London King's Cross tomorrow morning. I booked using a self-service machine, and the two tickets I got were the customer receipt and a coupon that wasn't mine - no actual ticket. I asked at the desk, and they said that when the manager was there (tomorrow...

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