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Any National Rail or Lul ticket office should have exchanged the ticket, they can sometimes not work because: an encoding fault on the machine, a faulty ticket or simply your sticky fingers from your sausage bap across the black strip on the back of the ticket :D everyone who reserves a seat...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.