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Thank you! Today I got the money in my account so I’m hoping that closes the matter. I won’t be doing any complaint and just leaving well alone - I made the suggestion of raising a complaint before I decided to seek the refund.

I am not going to complain

I’m feeling extremely stressed and sick about all this. What was supposed to be a nice weekend away seeing some comedy in Bristol has been ruined. I’m now scared to death we are going to be prosecuted for fraud. My husband works in a public service role that requires full DBS clearance.

I think based on @AlterEgo ’s posts I am now too scared to complain. I’ll be spending the new few weeks worrying about whether we receive an official letter deeming our refund further fare evasion ☹️

No this is the only one. I have booked a future trip to Gatwick Airport for the end of June, which I booked a few days ago and it includes the railcard. I assume that will be OK now that I have renewed my railcard.

OK… not sure what to do then if this is now looked into ☹️ what a confusing mess

Well about 2 mins after that ticket was issued my original ticket became valid because I renewed my railcard. Other than that sounds like I might find myself in a problem if the refund is looked into?

But how could I be doing the return part when they had only been purchased about 30 mins before I asked for a refund (as in it wouldn’t have been possible to travel the outbound journey) - just thinking if this is taken further. Why didn’t they just sell me a single in that case?

But I was travelling from Bath to Bristol. If I did the journey Birmingham - Bath as the tickets administered say, I would stop at Bristol before Bath.

Yes I did think this but I can prove I was in Bath at the time of sale having stayed at a travelodge the night before, paying for parking the night before, getting breakfast the morning in Bath and then buying the tickets for the journey I was doing shortly before doing the journey in Bath. So...

I’m hoping if this inspector’s course of action wasn’t right that hopefully the tickets don’t link to a record of “fare evasion” via my out of date rail card and therefore the refund will be the end of the matter. Not sure whether I should complain so as not to draw any further attention to the...

I’m sorry there has been so much confusion. For avoidance of doubt the full summary is: 1. I entered the Bath Spa train station and went to the machine and bought two day returns to Bristol Temple Mead with a two together rail card. 2. The tickets were issued to me from the machine in Bath Spa...

OK might have done something stupid here but I noticed the tickets the inspector gave me said refundable and exchangeable for a fee. So I went into Bristol and asked for a refund and said I didn’t want to travel and that the tickets have not been used. They provided me a full refund though they...

I wasn’t really offered the penalty fare, she made out she was doing us a favour though she was very abrupt

By doing this and not giving me a penalty fare I also have no appeals process

I don’t know. She said she could charge us £100 penalty fare each but that she wasn’t going to do that, was just charging us for these new tickets.

No - I challenged that I said I’m only going to Bristol as I expected the cost to be about £20! And she insisted no she had to charge us from Birmingham and it was her words that it was for the full train journey.

Here is the original ticket I bought. This is the return as I put the outbound ticket into the machine on arrival to Bristol

I didn’t have split tickets. I went to the Bath Spa train station and entered tickets to Bristol into the machine. It was only about a 10-15 min direct journey. I boarded the train in Bath at 10:30 1749291033 Looks like I was actually charged a return ticket to Birmingham 1749292420 This was the...

I don’t know at what point the train goes to Birmingham, whether it came from Birmingham or was ending up at Birmingham but that’s what I’ve been charged for!