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As an update, some ‘good’ news - the Ombudsman has informed me Lumo is offering to refund the second ticket I had to purchase. This is all I was originally seeking when I made the complaint, so I’ve accepted it despite all that Lumo has made me go through to get to this point. As in the earlier...

Thanks all, it's reassuring to know it's not just me that's finding this situation perplexing! I'm not holding out much hope for a quick resolution to all of this, but I'll update the thread when there's a material update from the Ombudsman.

Yes that's right and I use it at physical locations all the time, so I assumed I could use it to tap and collect the ticket. According to them there is kind of a note like that tucked within a More Info tab, as set out in the two screenshots in my last post which the Ombudsman has sent to me...

[Edited to clarify the post following it being merged here] Hi all, this issue has now resulted in a complaint to the Ombudsman. I’m struggling with the Ombudsman service and seem to be hitting roadblocks, so I would appreciate thoughts on whether I should continue to proceed or if the...

Thanks all for your replies. I'm unable to go to any ticket office ahead of tomorrow, but I'll try collecting from the office tomorrow and hopefully that works and avoids me having to buy another ticket. Thanks also about the alternative ways to book and pay. I'll certainly use one of those...

Hi all I’m seeking some advice on my situation. I booked a Lumo ticket (Stevenage to Edinburgh) and I paid using a virtual card. This means there is no physical version of the payment card. The ticket was to be collected at the station. I didn’t want to do this, as I always use etickets...

Hi all Thanks so much for your advice. It's reassuring to know that it's not just me that considers GTR unreasonable. I'll try one more time to seek a refund from them, and should the be unsuccessful I'll escalate the matter to London Travelwatch. I'll also update this on any progress in case...

Hi all I'm currently communicating with GTR regarding a season ticket issue I have. If someone can offer advice on how to proceed I would be grateful. The issue arises from trying to buy an annual season ticket from Hatfield (Herts) to London Terminals before the price increase kicked in...