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  1. J

    GTR Southern double charged me and refuse to refund

    I didn't insert my card for the refund. They just sent my tickets through a machine that is supposed to non issue it. Usually when they do this for me I see a refund on my bank statement right next to the original charge. And yeah I got some sort of receipt printed on ticket stock. I've had a...
  2. J

    GTR Southern double charged me and refuse to refund

    What about the issue of the southern rail employee taking my tickets back and feeding them through a machine? In the past this always resulted in a refund, but this time for whatever reason it didn't. I can't even get them to refund that ticket.
  3. J

    GTR Southern double charged me and refuse to refund

    I've had multiple disputes with them. In the past I've sent them letters containing tickets when I was due compensation via the delay and repay policy. They have never once responded, keeping my tickets which were my only piece of evidence. In December I tried to buy tickets from one of...

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