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I recently moved to Burton but travel often to Manchester. I have used (I assume the same 3 routes you mention) off peak returns via Birmingham Wolverhampton etc, via Tamworth Crewe etc and via Derby Sheffield etc. I normally just use any website or app adding a “travel via station” and take a...

Yes the same staff at Stafford replaced the ticket just before closing. My sense was that they had realised something wasn't quite right, couldn't back down so when I suggested a solution which would get rid of me it was accepted. I was happy to walk away at that point and pick up in the morning...

Sorry ForTheLoveOf I am not sure how to quote the sections - I am almost certain (but I would be unable nor is it up to me to prove) that the WMT and VT staff knew each other. They were extremely casual and so informal it was more friendly than asking a colleague. Whilst your knowledge of...

My personal view if this hadn't had escalated quite so far is I would forgive the WMT conductor on refund of my money. On reflection that isn't the right option as the employer needs to offer retraining but being given wrong information whilst working alone I imagine can put her in an awkward...

Without boring everyone with the exact details I have managed to get the season ticket replaced but I did take a photo and I also believe this will now be filed away at the station so there will be further evidence. The red marker pen stated "RA Not Valid Via Lich" I have the names of the staff...

Thank you for your reply. I have been using this ticket / route for around 6 months and actually have found the exact opposite with Virgin. Most days I travel on the VT West Coast peak AM service which usually raises a few questions but as soon as I say Lichfield its a smile and move on. The...

Thank you for your prompt reply I appreciate your confirmation. Map BV is indeed the same map I referred to earlier.

Evening all, I am happy to post full story once on a PC (I’m not sure of the detail allowed I am guess just not staff names) but please could a more educated user help me with confirming my season ticket is valid... Stafford to Birmingham Stations just under £180 per month. I travelled this...

My return was used the day after outward. No details were taken they just took the ticket which was fine by me.

Can anybody confirm what this code means? Just had ticket rejected at BHM. No issue from staff with myself but it was escalated to 3 different people to let me through the gate. They said ticket has been used before however I am 100% certain that’s impossible. Return portion of an anytime...

That’s great news as I am about to lose my 16-25 railcard. After renewing ever since starting university I’m not should I could handle paying full fare.

Not related to the strike but I recently made the same journey. Wasn’t sure of the train times so bought a non toc ticket... along came the tpe train so I thought oh I could of saved a bit. This tpe train with all the brands logos and posters was actually a Northern service. The amount of people...

I live in Stafford they 100% lock the station up after last train, security have had to let me out multiple times when there has been delays. I don't know if any special arrangements are possible. The Tesco is 24 hours less than 5 minutes walk away however just in response to the comment about...

Happened to me last year with the final Virgin train of the evening out of Liverpool. The board said delayed for another 20 minutes or so and then left. The staff were not interested I had to buy a non toc ticket to use on London Midland. The reply to my complaint was that trains sometimes leave...

A lot of people complaining about another app etc. I will be very disapointed if this is the case. I have mentioned before about a certain retailer who do what I call proper m tickets delivered to your apple wallet. I believe this is only advance at the moment but no toc app required no messing...

The northern app is powered by masabi the same as Virgin west coast and xc (maybe others as well). The purchase time is "hidden away" as it is not relevant the important thing is the ticket is activated. If you read the terms the ticket must be activated before the departure of the train...

This is shocking. Does anybody here know of a non railway job where this is allowed to happen? VT were challenged and got it wrong. Customer service obviously didn't understand the issue so spoke to another department who got it wrong. Customer questioned decision again and VT got it wrong...

I can't say for certain with Northern obviously but the chances are they don't actually login to twitter like me and you would at home. They probably use some kind of web portal, an internal system for large companies or just a third party application for smaller users. That way Northern for...

I travelled other day but my railcard expired 28th February. I know I am forgetful so when I ordered my replacement a few weeks ago I put the letter and new card in my bag so I always had it on me when traveling. The guard took my old railcard off me so I couldn't try to use it again. I...

All VT services from Stafford seem to have at least 60 minutes delay so there has been a serious knock on effect. The TM on my pendo has just announced due to the disruption he is the only member of staff on board so there will be no shop nor first class service - never heard of this before...