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Basically, that unfortunate victim of health and safety idiocy can take the operator to task under the Disability Discrimination Act 1995- probably with assistance from the Disability Rights Commission, or Equality and Human Rights Commission, as I believe its now called.
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.