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As a season ticket holder, SWT won't compensate me for delays on any particular journey, and Southern won't refund me because it wasn't their train.. I get it now, many thanks all!

Thanks for the advice, and to clarify: I travel from a Southern station to Clapham Junction, and change there onto an SWT service to Feltham (and after that, catch a bus or two to work, yawn). My season ticket is an annual one covering travel into zone 6 and zones 2-6, on a (Southern) Key...

Seems sensible, of course. Many thanks. When I last received compensation from them, they said "We enclose £4 in rail vouchers as a gesture of goodwill, but you should make any future claims from the ticket issuer". Emphatically avoiding responsibility for compensating me for delays on their...

I wonder whether anyone could advise, please? I travel from a Southern station, and buy my season ticket from Southern. If I change to a train run by another operator (SouthWest Trains) and am delayed on that stage of the journey by an hour plus, would I make a claim from Southern, explaining...

I hope someone knows, and can tell us! My fear was that they just haven't programmed buses further away from Victoria, thinking no Southern passenger would be crazy enough to commute out beyond Heathrow, for example. Got the red light again today on a U5 towards Uxbridge (have never yet had...

Many thanks for the info. Interesting.. The last thing I want to do is get my paper season ticket back - three barriers a day had it conking out by mid-March. Thought a smartcard was a good solution for me. Have been given the red light by 5 drivers now in the month I've had my card. Haven't...

Apologies if this point has been made already. Just wanted to get this out there for information of Southern Key card users. I can see that various people in the forum have had issues over the last couple of years.. My new card (with all Travelcard zones) has worked fine 17 times out of 20 on...