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From the menu, go to "Seat and Bike reservations" that will bring up a journey planner that allows you to choose a service, basic seating prefs and then to book

How did you verify that customers had not claimed DR and requested a refund for the same ticket?

To my knowledge, Lennon has always been consulted. It is used to corroborate the ticket price paid and to ensure the ticket has not been refunded

Note that Booking Confirmation e-mails or Expense Receipts do not show all the above information and so cannot be accepted as evidence. I assume that the booking confirmation may not give XC enough detail to find the actual ticket in Lennon and check for duplicate DR claims or refunds?

I saw the backlash on X this morning. I understand that their customer service teams have had a rough time since the app went live, but some of the responses beggar belief

Any idea why that is the trigger rather than the actual purchase?

I think only ScotRail advance tickets are fulfilable to eTicket.

eTickets make it MUCH easier to evade fares. Overall though eTickets are a huge net positive for Rail

What fraud is it that Trainline specifically enable?

I think the other question is what do you do after the refund but still need an annual season. You've been refunded for the remaining validity, but now you need to find the money to buy the rest of the annual season.

Might the "SRT" in the screenshot refer to "ScotRail Trains"

This is the tweet that I saw. The sass in some of their Twitter team's replies is quite staggering considering all the issues

Their Twitter team have said there is a bug and splits are not currently returned for return journeys

I was flabbergasted when I read that

I think it is doing.that, but for whatever reason Wick doesnt feature in the top 10 matches when you enter it

Thanks. I got it to work, it's a bizzare implementation. Because of the way the stations list works, it looks like it only ever returns the top 10 best matches to what is entered. "London" or "Manchester" never match in the top 10 with "London (all stations)" or "Manchester (All stations). As...

Do group station searches work for anyone? I can't seem to find them. They are very handy when you dont know exactly which station you should be looking for. Especially in London and Manchester

How would this work? If you lost your printed tickets, how would your friend help you retrieve them?

I was recently told that although this flag exists, it's not observed by Cubic gatelines. Can anyone confirm?

Was I complaining or asking a question?