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This is what they are offering for everything, no delayed compensation just this for what we experienced...... I have to choose 1 from below.... "Either a free return journey each, to be booked by 02/11/16 on any of our main routes (Paris, Brussels, Lille, Calais, Marne-la-Vallée). Or a...

Just to update...they have offered me a free return journey or £66 back. I have not decided as I do not really want to travel on the Eurostar again after my experience with their customer service.

It's not good for me, it shows that traveller care/customer services were not concerned with what had happened. And that's what annoys me. It is an accurate account of events.

Just a quick update I have received a response. I will post more of an update later. They have not responded because I have requested this. The reason they have responded is because of a forum member on here who has a good senior contact at Eurostar. They were forwarded this thread and I...

Yes I paid by credit card.

It was a mini cab. Number was given to me by the train station security man. Payed by cash, I think you have to pay by card at the their office.

Ok thanks will give them till tomorrow evening to reply. --- old post above --- --- new post below --- Thanks a lot.

I paid for a service and paid good money for it. If the Train manager (not used this word before) had not lied to us we would have made arrangements before we got to St Pancras. I informed Eurostar staff at Lille we need assistance also the Train manager. We were lied to. At no time since this...

Journey was delayed, was due back in Leicester at 23:27, Didn't arrive till 4:30am, 5 hours delayed. On top of that what happened. --- old post above --- --- new post below --- Thanks to gray1404 have been looking into this. They must have changed the compensation this week because when I...

Thanks for the reply. I could understand the above if I was delayed but I wasn't. And they have not paid the taxi fare back like they said they would. Nightmare this. Will update when I have more news.

If you ask if I would do it again. No I would not.

Thanks. Colleagues of the control room said he could have done a lot.

Thanks for the reply. I do understand your second paragraph and it may help some parents when deciding to book holidays etc if they have been reading this thread. But I don't agree with it. I did everything I could considering I was travelling with children, we were going to arrive at st...

No I don't know, I was just giving an example, that if it was the other way round. The Eurostar control room at St Pancras. We were the only family there.

I don't think it's an unfair comment to make. I know what we experienced in that cold station. They have not at all tried to sort this out, I have been doing everything. We just didn't get delayed we got dumped at the station at night, I waited before I posted on this forum. It's only with the...

Received a email back saying they have refunded the £170 taxi fare back to my card. Will check today. Also said they will offer me 50% off a return journey, maybe they want to leave me stranded in another country this time. Then they say there was a misunderstanding someone at the station...

Thanks for trying.

Understand your point. If I was by myself maybe I wouldn't have let it get to me. But I had my children with me, and we actually never knew what to do. When the train station staff were speaking to the Eurostar employee in the control room, he wasn't concerned about us being stranded. He was...

Thanks. Yes I scanned the receipt from the taxi firm and sent it in when the Eurostar employee requested it on Monday by email.

Thanks for the advice. I have never gone into this with the intention of going to the press. The incident happened last Saturday, on Sunday I spoke to 2 Eurostar employees. The second Eurostar employee gave me the email contact and he was going to inform his manager. I sent email Sunday night...