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Thank you for that suggestion, indeed a call to Amex today resulted in them refunding the money I paid onboard. Again thanks for all your help

Sure I will retrieve the tickets and scan/post them tomorrow when I am back in the office

Thanks again for the perspectives and comments. I only found out about the price difference because our company's travel management company (American Express) flagged that this was a cheaper routing option. They do the same when I fly often routing me through Amsterdam's Schiphol only to find...

Oh well I still made a saving even after the £167 extra ticket. So lesson learned and thanks for the advise, I will hold my council on this occasion. I may send a letter to VTEC enclosing my first single ticket to London and the onboard purchased 2nd class ticket explaining my ignorance and see...

Thanks for the swift responses Yes they were advance single first fares

Hello I am seeking some advice and or guidance on recent trips from York to London on Virgin East Coast Trains. The ticket price from York to Kings Cross was more expensive than the ticket from Newcastle to London on the same train so I booked 4 first class returns but I got on at York...