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Positive conclusion: I only had to wait 10 days to hear back from them this time (on the first occassion it was nearly a month). They apologised for the initial shortfall* and provided another GBP 10 voucher, taking the total compensation to GBP 20 (and the full ticket price was 28.80). I am now...

Gray1404, the total amount was GBP 28.80. I don't fully understand why some companies offer less than others (one would like to think that some governing body would impose uniform standards across the industry), but nevertheless I would expect to get at least GBP 14.40 back. I have sent them...

Yorkie, ainsworth74, thank you for your quick and hopeful replies. Reassured by your responses, I will have another go at getting in touch with Northern...

Hello, I had 10 minutes to change at Preston from a Blackburn - Preston train onto a Virgin train to London Euston. Sadly, the Blackburn-Preston train operated by Northern Rail was delayed by more than 10 minutes, so I missed my connection. The Virgin staff were very nice and let me travel...