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DaveNewcastle, thank you for your structured and pragmatic response - it has been very helpful. I am genuinely remorseful and simply want to understand the process and make the best of a bad situation. It was nice to see someone rise above the usual temptation to sneer and pillory people seeking...

I was travelling from montpellier to Cardiff Central station to visit a friend who was in distress. There was no ticket machine to purchase a ticket and no conductor came up to me during my journey. So when I got to Cardiff I approached a ticket officer and asked for a ticket from Newport. A...