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I have been with Virgin Traveller for nearly 4 years and found it to be an excellent service.
My card expired however in November 2014 and I was quick to apply for a renewal in October ensuring I'd met the traveller criteria with the 8 first class return tickets.
I heard nothing for 4 weeks...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.