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If they're not wearing a name badge then they're not acting in accordance with the published company charter. And when they refuse to provide any way to identify themselves, taking a photo is not an unreasonable response. The employee could have replied with "I'm not giving you my name, but my...

One thing this thread has taught me - remove the metadata from images before sending.

And the customer's view would be that the TOC isn't being customer friendly, so will have a less positive view of them. But it's clear that many TOCs aren't bothered about customer opinions.

Reading this thread, it appears the TOC know that customers with Advance tickets cannot use the automated gates (so will take longer to get through them than other ticket holders) yet aren't communicating this fact to customers? So a group of 20 football fans who travel together (but buy their...

I've got a digital Network Railcard (purchased from railcard.co.uk). Haven't opened the app for several weeks, so switched to flight mode and opened it. Displayed my railcard without any problems..

Better communication of restrictions would seem a sensible approach. Eg, have e-ink screens near the doors which can update to say if the carriage is first class or second - relatively cheap to install, very low power consumption and would make the restrictions blindingly obvious. If that's not...

If it's like the screens on GA trains, then it can take 4-5 minutes for the loop to complete, so very easy to miss a single announcement.

I've just used the Greater Anglia website to try to book a ticket from South Wigston. If I select ToD, then it tells me I can't collect from South Wigston and have to use a different station. That's before progressing to the payment stage. However, with Trainpal, I get as far as being asked for...

Indeed. Earlier this year, I went from Essex to Heathrow (by train), flew to Atlanta, used their subway system (Marta), used e-scooters, Uber and Lyft, flew to Orlando, used Uber, flew back to Heathrow, then train home. The only time I needed a paper ticket was the train here. Everything else...

Then the text should clearly state that restrictions apply - it says the opposite.

It could be done easily enough for railcard discounted tickets - log the incident against the railcard number.

Your first assumption (highlighted in bold) that anyone caught before 10am has done it previously and so is knowingly breaking the rules is astounding and completely unreasonable. Far more likely to be an innocent mistake, as we've seen here. A sensible solution would be for the TOC to have a...

Switch to something like the Swiss Half Fare Travelcard? https://www.sbb.ch/en/tickets-offers/travelcards/half-fare-travelcard.html 190/170 CHF (so £170/150), but gives half price travel on all SBB trains, boats and plusbuses for a year. Much more expensive to buy, but massively simpler and...

It would need to say more than that - it's valid any time weekends and bank holidays, for example. Adding a "subject to Railcard restrictions" line to the ticket (and with a link to the appropriate website on etickets) would make at least make it clear to the ticket holder that some...

What exactly does the PDF say under the "Ticket Details" section?

The e-ticket PDF from Greater Anglia for an Off Peak ticket says:- Ticket Details: This ticket can only be used at certain times, for details ask staff or go to www.nationalrail.co.uk/1A So does clearly mention a restriction. A similar ticket for an Anytime ticket doesn't include any mention of...

It's all very well people discussing the exact wording shown on the booking sites, but that misses out one common scenario - what if the person buying the ticket isn't the one travelling? For example, both my partner and I have Network Railcards (as we don't always travel together). I could buy...

Much the same at Colchester. There's a stairlift (which is often out of action) at the ticket office side, but a proper lift on the other platform. As someone with mobility issues, but not disabled (awaiting surgery on a knee problem), I have no real choice but to climb the stairs. It's also a...

I'm surprised there doesn't seem to be a requirement for a member of train staff to check the train is empty? Perhaps she should claim delay/repay for the time spent waiting to be assisted off the train - after all, she wasn't able to complete her journey....

Maybe the TOCs should have an assistance system fit for purpose? The app should be able to provide near realtime updates of assistance needs - eg as they near the booked station, the customer receives an alert saying "staff are aware of your request, but there may be a slight delay as we have...