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Thank you for that clear advice. We can afford to pay, luckily. Do others agree the best course is to pay in full, and then write to Customer Services?

Mention to who? The railway company? This is the first communication we have had.

The original tickets were confiscated so we don't have them any more. The tickets were purchased online in advance. Is there any point at all writing to explain the mitigating circumstances? Or will that just prolong the process with no hope of any leniency?

The situation now is that we have received at letter from FGW. After some preamble it says: "I have reviewed your case and I am, on this occasion, prepared to offer a settlement of this matter upon payment £285.30 which equates to the outstanding fare owed of £220.30 , plus a contribution of...

Hi bb21 I recently posted about a problem with my son's rail travel http://www.railforums.co.uk/showthread.php?t=86165 We have now received a letter from Great Western. I would like to ask advice from members. Is it best to start a new thread or re-open the old one ? Many thanks

The fare the rail company want us to pay is £220.30 which doesn't appear on the list of fares http://www.brfares.com/#fares?orig=CLC&dest=NRW&rlc= I can't work out if £220.30 is a single or return. --- old post above --- --- new post below --- Thanks to both of you :D

Thank you very much zoidberg. I will look it up.

Can anyone advise where to look to find the full fare for a particular journey. I have a dispute with a rail company and need to know the full fare (single and return) from Norwich to Castle Cary. I have tried looking on this forum and also googling, but it all seems to be discounted prices.

If ANYONE thinks rail fares are not too complicated, please put your hand up. And a special prize for anyone who can work out how many different prices could have been charged for tickets from say Norwich to Glastonbury (Castle Cary for the pedants) over the last year. I make this as a...

Going even more off topic....but I too have sworn never to fly with Ryanair again. I'd rather pay a bit more not be treated like something you wipe off your shoe.

That is an example of a sensible/reasonable way for the system to work if someone makes a genuine mistake. Bills for several hundred pounds and criminal prosecutions are not sensible/reasonable.

The main lesson we have learned is to drive rather than take the train :D His railcard WAS in his wallet. He accidentally left his wallet at home. Easy mistake to make - I've done it myself. Normally it's an inconvenience - on the train it's a disaster. I think my points about the...

As I wasn't there it's hard for me say exactly who said what to who. But, from my son's description it may well be that staff acted strictly within the rules, regulation, by-laws etc. However, they certainly didn't act helpfully to someone who was trying to sort out a genuine mistake...

Thanks bb21

Thanks for your advice 455. Obviously, I was not there and have only got my son's version of events. My guess is that the rail staff's lack of time and my son's lack of knowledge clashed to produce a poor result. Please could you tell me what FGW is?

I think you make a good point. I am not directling blame at any individual, but I feel it would be easy to end up with a lot of trouble, and even a criminal record for making a genuine mistake and not understanding all the rules and regulations. From reading other threads on here it seems that...

Once again, many thanks for all advice. Will await enormous bill in post :cry: The rather ironic thing is that the Young Person's Railcard was bought specifically for this journey. He has never actually used it.

He was asked to sign to sign a statement which he refused to do as he wasn't sure what he was signing. --- old post above --- --- new post below --- Yes I think you are right. But many thanks for all the advice. It has certainly opened my eyes to a whole world of complication I never knew...

The staff at Liverpool St didn't ask what ID he had. They didn't even want to discuss it. I guess they were too busy. Not enough staff? --- old post above --- --- new post below --- The only paperwork the inspector at Castle Cary gave him was a full fare return ticket from Norwich to Castle...

Thanks to all who replied. We will have to wait and see what we get in the post. I think we are going to end up with a massive bill because a young lad who is not used to train travel made a mistake. The staff he spoke to seemed to go out of their way to be unhelpful. I realise being a...