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Thank you Ferret for this comment. I have got a feeling that you might work for a train company reading your comments. I would be fully compliant, grateful and many apologies to the Guard at the time if we were treated how you would of reacted. I can also full sympathies with any customer...

Yes I will update the result of investigation once I heard from them I will learn from this but will still avoid using EMT. Maybe she wasn't sure if we were getting on the train or not but still no need to be aggressive and rude. We were definitely not obstructing any doors or person. This...

I appreciate your view and fully understand this is only one side of the story. If only all train have CCTV cameras install on each carriages. I know that is not possible and sometime both side experience unfair treatment. Kindly --- old post above --- --- new post below --- However it...

ANorthernGuard thank you for you understanding. I will avoid travel with EMT in the future. And to all readers, I am not trying portray this as an racist act if my harsh questions appeared this way and offended anyone especially to Ferret. This post is purely to share my experience and how I...

This is a insensitive comment to make, I do believe all people do shows kindness towards this issue expect for some individuals. I think you have missed my point of this post. If the member of staff did point out 'the error of my ways' calmly. I would not felt that I have been miss treated...

Thank you Wath Yard and ushawk for the comments. It is a bit harsh for me to make this comment after reading back my post, although it certainly did made us felt this way. I have followed both of your advise and made a complaint to EMT.

Last night (5th Feb 2013) me and my partner travailed from Manchester train station to Sheffield station on East Midland Train via Manchester Piccadilly to Nottingham route. The train was supposed to depart at 8:43pm but was delayed 18 minutes. As soon as the train arrived we got on the train...