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I basically printed out my original post, emailed it to them and then they requested that I print out the email and send them my tickets. I did this, along with proof that my tenancy ended in Brighton. Still awaiting a response but basically have lost any hope of ever getting my money back :(

Thank you, that's something nobody has managed to tell me yet. Does that extend across all rail operators, do you know? I have sent a very long pleading email to Southern, awaiting a response...

That's right, but the terms of carriage say you can only maybe get a refund if you find it within a month of filing a duplicate claim (it's been about 6 weeks) - does that not count if you're getting a partial exchange?

Even if it's a duplicate?

I only need a zone 1-2 travelcard really as the stations I use are Bow Road to Barons Court. Exchanging it for that would still leave me massively out of pocket, and this is a loan from my employer so it's money that I've not paid back in full yet. --- old post above --- --- new post below ---...

Can I ask who/what the TOC is? Should I be contacting someone other than Southern's refund dept? Also, I'm aware that I'm meant to hand in the original ticket - do they keep a record of this if you do this? I'm worried that it'll count against me if I do, in case they don't keep a record (I was...

Oh really? Will that be something they check as standard if I send them both back? I'm a bit worried about sending them off and just getting nothing back at all :(

Well, that was my logic too. But the terms of carriage say "We do not normally give refunds on duplicate Season Tickets although consideration will be given if you can give written evidence of redundancy, prolonged illness or similar circumstances or if the original ticket is recovered and...

Hi there, Apologies if this has been asked a million times before - I ran a few searches but couldn't really find what I was looking for. I have an annual season ticket from London zones 2-6 to Brighton, which is paid for by a loan from my employer. A couple of months ago I lost the ticket...