Search results

Outcome - it turns out they had refunded the full amount to my daughter's account two days after receiving the tickets at Newcastle station but no-one had informed her and she had not spotted it in her account (I think when she checked her account, she did not look far enough back). Customer...

Ok thanks, I will wait for a reply then. Just hope they are more forthcoming than their contempories in Newcastle !

Thanks; I will look into that.

It is now 28 days since the tickets and claim form were 'signed for' by East Coast Travel Centre at Newcastle station and we haven't heard a thing. I have no phone number for them. I have now written to 'Customer Relations' dept for East Coast Railways in Plymouth to complain and ask them to...

Hi all. It has been nearly 2 weeks now since everything I sent was 'signed for' by the East Coast Travel Centre at Newcastle station but I have not heard anything. How long should it take to get a refund or else a letter telling me I am not going to get a refund, or even an acknowledgement of my...

Well if we don't ask we won't get. There are mitigating circumstances, poor signage, lack of information, it was a genuine mistake not a case of being late and missing the pre-booked train, and the guard accepted the original advance ticket anyway. Plus she didn't even need to buy the complete...

I called East Coast. They say the refund has to be from the station where the ticket was purchased however they have given me the following address: East Coast Travel Centre, Central Station, Neville Street, Newcastle NE1 5DL They say if I apply for a refund at any other station then they...

She says she saw a sign pointing to platforms 3 and 4. She followed the sign, found the Kings Cross train, asked someone who confirmed it was 'the' train and waited by her allotted coach (the one where she had a pre-booked seat) for the doors to open. She also asked why the doors were shut and...

Thanks for your reply Anvil1984. Well she was new to Newcastle station and is not a seasoned train traveller. I know technically she is probably in the wrong but it was a mistake that was easy to make. It is also annoying that in her 'panic' to get the next train, she bought the entire jopurney...

Yes that seems to be exactly what happened/what she did. She says she was waiting by platform 3 next to a train that said Kings Cross. She said platform 4 was obscured by an archway or something and anyway it was not clear where 3 stopped and 4 began. She has emailed EastCoast to ask where to...

My daughter had an advance single from Newcastle to Portsmouth and was at Newcastle station in good time waiting by the train marked Kings Cross for the doors to open; even asked somebody and was told it was the right train. Well as time ticked by beyond the scheduled departure she twigged...