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As a passenger on the train with connections to make to Europe I found the explanations honest and informative. I was certainly not confused by what was going on, but definitely disappointed, having shelled out £51 for the privilege of standing, holding my luggage, in a vestibule with my face...

I was on the train, joining it at Warwick Parkway when it was running about 4 minutes late. The train was cold and the manager explained that the heating had been switched off at Moor Street to save energy. The train went well through to Gerrards Cross though did appear to slow down more than...