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In the weeks since we launched our new timetable, we have been closely monitoring performance and listening carefully to feedback from passengers.
The 5 September timetable change was the biggest in a decade. We used all our professional expertise to try to get it right, but it is clear...
We will sort it out if your phone is stolen. I am very sorry that you have had a problem with this.
We're very proud of our app and obviously want it to be simple and easy for you to use.
Let us know if you have any other feedback/issues.
Emma Gacoigne
Chiltern Railways...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.